Customer Services

Customer service is very important to us. We treat our customers as we’d wish to be treated ourselves – so if there’s a problem, however minor, we let them know what it is (and what we’re going to do about it) immediately.

• An order track-and-trace and ‘live’ temperature monitoring, via Masternaut GPS on our online POLARTRACK system
• Electronic proof of deliveries (online)
• The ability to calculate your own key performance indicators remotely via POLARTRACK
• A dedicated account management team and regular relationship reviews
• A prompt and intelligent response to all queries
• Experienced staff who understand the specific needs of the pharmaceutical industry